Returns & Refunds policy
At Hillroot Coffee, your satisfaction means everything to us. We take pride in crafting premium, freshly roasted coffee and we stand behind the quality of every bag we ship. If something isn't right, we're here to help.
Returns:
Due to the perishable nature of our coffee products, we do not accept returns on opened or used items. However, if your order arrives:
Damaged
Incorrect
Defective
Please contact us within 48 hours of delivery with a photo and order number. We’ll work quickly to resolve the issue by offering a replacement or a full refund, depending on the situation.
Refunds:
We offer refunds in the following cases:
You received the wrong product
Your product was damaged in transit
Your item did not arrive
Refunds are processed back to your original payment method within 5–7 business days after approval.
Please note: We do not refund or replace products for personal taste preferences or delayed delivery caused by courier issues outside our control.
How to Request a Refund or Replacement
Email us at support@hillrootcoffee.com
Include your order number, a brief explanation, and photos (if applicable)
Our team will respond within 24–48 hours
Non-Returnable Items
Opened coffee bags
Promotional or sale items
Our Promise
If we made a mistake we’ll fix it.
Your trust fuels our brand, and we’re committed to making sure your experience with Hillroot Coffee is nothing short of excellent.